Terms of Service

By accessing or using YourBarrio, you agree to these Terms of Service. If you do not agree, you should not use the platform.

These Terms apply to customers, visitors, account holders, and business owners who use YourBarrio.

You must be at least 18 or have legal permission and supervision where applicable. You must also be legally able to enter agreements.

Business owners must have authority to create, manage, and act on behalf of the business they add to YourBarrio.

You are responsible for keeping your account credentials secure and for activity that occurs through your account.

Account information must be accurate and kept up to date. You should notify YourBarrio if you believe your account was accessed without authorization.

YourBarrio may require verification for certain account, business, ordering, payment, or marketplace features.

YourBarrio helps customers discover local businesses, browse listings, communicate, and place orders where available.

You must use the platform lawfully and respectfully. You may not misuse search, messaging, ordering, reviews, support tools, or any other marketplace feature.

Business owners are responsible for accurate business profiles, listings, pricing, availability, pickup instructions, policies, and customer communication.

Business owners must comply with applicable laws, taxes, licenses, permits, and marketplace policies.

Business owners are also subject to the Business Terms and the Prohibited & Restricted Categories Policy.

Users and businesses are responsible for the content they submit, including listings, descriptions, photos, messages, reviews, business details, and support communications.

Content must not be false, misleading, abusive, infringing, unlawful, unsafe, or harmful. Reviews should reflect genuine experiences.

YourBarrio may moderate, hide, remove, or restrict content that violates policies or harms marketplace trust.

Where ordering is available, customers are responsible for reviewing order details before purchase. Businesses are responsible for fulfilling accepted orders according to the listing, availability, and pickup details shown through YourBarrio.

Prices, taxes, platform fees, and other charges should be shown before checkout where applicable. Payment processing may be handled by third-party providers.

Refunds, cancellations, disputes, and order issues are also covered by our Refund Policy.

If you have an order issue, contact YourBarrio support at support@yourbarrio.com before opening a card or bank dispute. Chargebacks and payment disputes should be a last resort after support has had a reasonable chance to review the issue.

Refund eligibility may depend on the seller, product or service type, order status, fulfillment status, evidence available to YourBarrio, Stripe records, seller policies, and applicable law. Orders may not be cancellable once accepted, prepared, fulfilled, delivered, or completed.

Some items or services may be final sale, non-refundable, perishable, custom, time-sensitive, already performed, or otherwise not eligible for cancellation or refund. Approved refunds may be full or partial and are generally returned to the original payment method when possible. Bank and card processing times vary and are outside YourBarrio's control.

YourBarrio facilitates payments and order coordination for a local marketplace. YourBarrio may decide refund, cancellation, and dispute outcomes in good faith based on available evidence, seller input, order status, Stripe records, marketplace policies, and applicable law.

You may not use YourBarrio for fraud, spam, scraping, harassment, abuse, impersonation, illegal activity, attempts to bypass platform protections, or posting or selling prohibited or restricted items. The Prohibited & Restricted Categories Policy provides additional category rules.

You may not interfere with platform security, availability, integrity, infrastructure, or other users' use of YourBarrio.

Use of YourBarrio is also governed by our Privacy Policy. The Privacy Policy outlines data collection, use, retention, and controls.

YourBarrio may send SMS messages in these categories: account verification codes, order confirmations, pickup readiness updates, business order alerts, and order status updates. SMS consent is optional and not a condition of purchase or platform use. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help, or contact support at support@yourbarrio.com.

YourBarrio may change, suspend, limit, or discontinue features. Availability may vary by location, account type, business status, product phase, or operational needs.

Maintenance, outages, third-party service interruptions, or other issues may occur and may affect access to features or marketplace activity.

You may close your account where supported. YourBarrio may suspend, restrict, or terminate access for violations, risk, fraud, abuse, legal reasons, or platform protection.

Some records may be retained as described in the Privacy Policy or as required for legal, security, dispute, transaction, or business purposes.

YourBarrio is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, YourBarrio disclaims warranties and limits liability for indirect, incidental, consequential, special, punitive, or similar damages.

If an issue comes up, please contact support first so it can be reviewed and resolved quickly.

Disputes are governed by applicable law. Nothing in these Terms limits rights you may have under laws that apply to you.

YourBarrio may update these Terms as the product, marketplace, or legal requirements evolve.

Material changes may be communicated through the site, app, or email where appropriate. The Updated date reflects the latest version.