Terms of Service

By accessing or using YourBarrio, you agree to these Terms of Service. If you do not agree, you should not use the platform.

These Terms apply to customers, visitors, account holders, and business owners who use YourBarrio.

You must be at least 18 or have legal permission and supervision where applicable. You must also be legally able to enter agreements.

Business owners must have authority to create, manage, and act on behalf of the business they add to YourBarrio.

You are responsible for keeping your account credentials secure and for activity that occurs through your account.

Account information must be accurate and kept up to date. You should notify YourBarrio if you believe your account was accessed without authorization.

YourBarrio may require verification for certain account, business, ordering, payment, or marketplace features.

YourBarrio helps customers discover local businesses, browse listings, communicate, and place orders where available.

You must use the platform lawfully and respectfully. You may not misuse search, messaging, ordering, reviews, support tools, or any other marketplace feature.

Business owners are responsible for accurate business profiles, listings, pricing, availability, applicable pickup or delivery details and instructions, policies, fulfillment, and customer communication.

Business owners must comply with applicable laws, taxes, licenses, permits, and marketplace policies.

Business owners are also subject to the Business Terms and the Prohibited & Restricted Categories Policy.

Users and businesses are responsible for the content they submit, including listings, descriptions, photos, messages, reviews, business details, and support communications.

Content must not be false, misleading, abusive, infringing, unlawful, unsafe, or harmful. Reviews should reflect genuine experiences.

YourBarrio may moderate, hide, remove, or restrict content that violates policies or harms marketplace trust.

Where ordering is available, customers are responsible for reviewing order and fulfillment details before purchase. Businesses are responsible for fulfilling accepted orders according to the listing, availability, and pickup or delivery terms shown through YourBarrio.

Where a business chooses to offer delivery, it is responsible for accurately presenting applicable delivery availability, area or eligibility, charges, reasonable estimates or windows, instructions, and other merchant-controlled terms, and for fulfilling accepted delivery orders according to the terms shown to the customer.

YourBarrio facilitates marketplace ordering, payments, and coordination. The business is the seller and the provider of any merchant-offered delivery; YourBarrio is not a carrier, courier, logistics provider, or guarantor of delivery unless explicitly stated otherwise.

Prices, taxes, platform fees, and other charges should be shown before checkout where applicable. Payment processing may be handled by third-party providers.

Refunds, cancellations, disputes, and order issues are also covered by our Refund Policy.

If you have an order issue, first contact the business, which is the seller and fulfillment provider. The business may submit a refund or cancellation request through YourBarrio for platform review when appropriate. If the business is unreachable, refuses to engage, the issue cannot reasonably be resolved with the business, or platform or payment review is needed, signed-in customers should submit a support request through YourBarrio Support and, when available, link the relevant order. If you cannot access your account or do not have an account, contact support@yourbarrio.com. Chargebacks and payment disputes should generally be a last resort after a reasonable opportunity for seller and platform review, without limiting any statutory or card-network rights.

Refund eligibility may depend on the seller, product or service type, order status, fulfillment status, pickup or delivery details and communications, other evidence available to YourBarrio, Stripe records, seller policies, and applicable law. Cancellation eligibility may become more limited after an order has been accepted or prepared, and fulfilled, delivered, or completed orders generally cannot be treated as if fulfillment never occurred.

Some items or services may be final sale, non-refundable, perishable, custom, time-sensitive, already performed, or otherwise not eligible for cancellation or refund. Approved refunds may be full or partial and are generally returned to the original payment method when possible. Bank and card processing times vary and are outside YourBarrio's control.

YourBarrio facilitates payments and order coordination for a local marketplace. YourBarrio reviews marketplace refund and cancellation requests and may approve or reject them in good faith based on available evidence, seller input, order and payment records, fulfillment status, Stripe or other payment-provider requirements, marketplace policies, and applicable law. Approved refunds are processed through the marketplace payment system.

YourBarrio may also initiate or take refund, cancellation, or payment-related action without a seller-submitted request where reasonably necessary to address fraud, duplicate or erroneous payments, platform or payment-processing errors, merchant account suspension, reconciliation issues, legal or payment-provider requirements, or marketplace safety.

You may not use YourBarrio for fraud, spam, scraping, harassment, abuse, impersonation, illegal activity, attempts to bypass platform protections, or posting or selling prohibited or restricted items. The Prohibited & Restricted Categories Policy provides additional category rules.

You may not interfere with platform security, availability, integrity, infrastructure, or other users' use of YourBarrio.

Use of YourBarrio is also governed by our Privacy Policy. The Privacy Policy outlines data collection, use, retention, and controls.

YourBarrio may send SMS messages in these categories: account verification codes, order confirmations, pickup readiness updates, business order alerts, and order status updates. SMS consent is optional and not a condition of purchase or platform use. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help, or contact support at support@yourbarrio.com.

YourBarrio may change, suspend, limit, or discontinue features. Availability may vary by location, account type, business status, product phase, or operational needs.

Maintenance, outages, third-party service interruptions, or other issues may occur and may affect access to features or marketplace activity.

You may close your account where supported. YourBarrio may suspend, restrict, or terminate access for violations, risk, fraud, abuse, legal reasons, or platform protection.

Some records may be retained as described in the Privacy Policy or as required for legal, security, dispute, transaction, or business purposes.

YourBarrio is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, YourBarrio disclaims warranties and limits liability for indirect, incidental, consequential, special, punitive, or similar damages.

For order issues, follow the seller-first review and YourBarrio escalation process described in the Refund Policy. For other platform issues, signed-in users should submit a request through YourBarrio Support so the matter can be reviewed and tracked. If you cannot access your account or do not have an account, contact support@yourbarrio.com.

Disputes are governed by applicable law. Nothing in these Terms limits rights you may have under laws that apply to you.

YourBarrio may update these Terms as the product, marketplace, or legal requirements evolve.

Material changes may be communicated through the site, app, or email where appropriate. The Updated date reflects the latest version.